Have a question about your order? Need an update on the shipping status? Our well-trained, global team of customer service experts are ready to help get you the answers you need.
Our global hours of operation are:
China: 8 a.m. – 5 p.m. (China Standard Time)
Europe: 8 a.m. – 5 p.m. (Central European Time)
U.S.: 8 a.m. – 5 p.m. (Central Standard Time)
There are three ways to reach our team of customer service experts: via the form, via email, or via the U.S. toll-free telephone number shown below for more urgent matters.
Send us an email: